Mikasa Taikonoyu Natural Hot Spring Resort > FAQ

FAQ

Below are some frequently asked questions and answers. Feel free to submit your own questions using the inquiry form below or by phone.

ContactTel.:+81-1267-3-7700 >>Inquiry form

Accommodation

QWhat are the check-in and check-out times?: A : Check-in is from 15:00, and check-out is by 10:00.
QCheck-in is from 15:00, and check-out is by 10:00.: A : Yes. Just ask a staff member.
QIs it OK to arrive at the hotel earlier or later than scheduled?: A : Please call the hotel in advance to advise of arrival later than scheduled.
Last orders for plans including dinner are taken at 20:00.
QIs there a curfew?: A : No. Guests may come and go as they please 24 hours a day.
QCan I send my baggage to the hotel in advance?: A : Yes.
QCan I use a home-delivery service from the hotel?: A : Yes. Just ask a staff member.
QAre there ice-making and vending machine facilities?: A : Yes. The facility’s ice makers and vending machines can be used 24 hours a day.
QIs there a smoking space?: A : Yes. There is a smoking booth in the lobby on the first floor of the hotel and another next to the stairs in Hatago.
QIs there a convenience store nearby?: A : Yes. A Seven-Eleven (open 24 hours) is located a two-minute walk from the hotel.
QHow much is parking?: A : Overnight guests may use the parking facilities free of charge.
QIs there coach parking?: A : Coaches may use the parking lot, but space is limited. Please call in advance.
QCan I use a credit card or a debit card?: A : Credit cards are accepted. Debit cards are not.
QDo guestrooms have a refrigerator?: A : Yes. There is an empty refrigerator in each guestroom.
QIs there Internet access?: A : Yes. Overnight guests have access to free Wi-Fi throughout the hotel.

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Cuisine

QWhat are the restaurant hours?: A : The Itsuki restaurant is open from 11:00 to 21:30 (last orders: 21:00).
For guests of Hatago, dinner is served at Iori from 17:00 to 21:00 (last orders: 20:00).
QDo you cater for people with food allergies?: A : We regret that it is not currently possible to cater to such needs.
QCan I add breakfast on the day?: A : Breakfast reservations must be made by 20:00 the day before. Please ask a staff member by this time.
QAre dinner reservations necessary?: A : No. Guests can use the Itsuki restaurant without a reservation.
Irori kaiseki dinners are exclusive to overnight guests at Hatago.

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Natural hot spring

QWhen can I use the hot spring?: A : Guests can use the hot spring facilities from 15:00 to 0:30 on the day of arrival and from 6:00 to 9:00 on the day of departure.
Guests staying at the hotel for a few days can use the facilities from 6:00 to 9:00 and from 10:00 to 0:30.
QAre there sauna and bedrock bath facilities?: A : Yes. The bathing area houses a high-temperature sauna and a steam bedrock bath that are freely accessible to overnight guests.
QCan I use the hot spring before check-in and after check-out?: A : The hot spring is open to guests from 15:00 on the day of check-in to 9:00 on the day of check-out.
QI have a tattoo. Can I use the hot spring?: A : No tattoos are permitted in the hot spring facilities.
QAre pets allowed?: A : No. The hotel is a pet-free zone.